Overview
At Hua Mei Counselling and Coaching, our team of counsellors are dedicated to providing a supportive and empowering environment for older adults and their caregivers. We understand the unique challenges older adults may face, and our services are designed to help navigate them with greater ease and confidence.
Working closely across Tsao Foundation’s clinical and community‑based services, and with external community partners, we integrate psycho-emotional wellness with medical and social support to ensure care is coordinated and holistic.
Our Programme is Designed to
- Create a Safe Space: We offer a confidential and safe environment for older adults and their caregivers to openly discuss their emotions, worries, and concerns without judgment.
- Empower: We help older adults to identify and utilise both their personal strengths and the external support systems available, empowering them to navigate life’s complexities more effectively.
- Enhance Coping Mechanisms: We equip older adults and their caregivers with practical strategies and enhanced coping mechanisms to manage stress, overcome challenges, and improve overall well-being.
- Ensure Easy Access: We are committed to make counselling services readily accessible to those who need them most, ensuring support is just a step away.
What We Offer
We offer a tailored approach to support older adults and caregivers’ specific needs.
- Counselling: Our psychotherapy sessions offer a nurturing space for healing and personal growth. These services are available for individuals and families, providing a confidential space to explore challenges and develop solutions.
- Coaching: Through facilitated group work, our coaching sessions focus on enhancing practical life skills and fostering resilience. These experiential sessions provide a collaborative environment for learning and support. Currently, the Coaching Programmes are done in collaboration with agencies such as AACs, Care Centres, National Library Board, etc.
Who We Serve
- Adults aged 50 years and above, and their caregivers (no age limit)
Service Terms
- Counselling fees are charged on a sliding scale according to service user’s income. Partial or full subsidies are available for clients with financial difficulties.
- Home-based counselling can be arranged at the discretion of Tsao Foundation.
- Services are available by referral and appointment only.
Contact Us
#15-01/06 Central Plaza
Singapore 168730
Operating Hours
Friday: 8:30 am – 5:30 pm
Our Counsellors
About Yan Zhu Loh
Yan Zhu is a highly dedicated professional with more than ten years of experience specialising in the mental health needs of older adults and their caregivers. Her work is distinguished by a holistic and person-centred approach aimed at enhancing psycho-emotional well-being. Yan Zhu excels at creating a supportive environment that fosters authentic connection and restorative healing across individual, family, and groups. She empowers her clients to cultivate a greater sense of vitality and inner peace, helping them to effectively transform life’s most significant challenges into powerful opportunities for personal growth and lasting resilience.
Beyond clinical practice, Yan Zhu is an experienced Animal Communicator. This unique skill reflects her comprehensive belief in fostering well-being and harmony across all living beings and underscores her commitment to holistic care.
Qualifications and Certifications
- Specialist Diploma in Counselling, Nanyang Polytechnic, 2011
- Bachelor of Behavioural Sciences (Psychology & Sociology), Monash University, 2009
- Certificate in Clinical Supervision, Flinders University, Australia, 2024
- Certified Trainer for Guided Autobiography, The Birren Center for Autobiographical Studies, 2023
- Advance Applications of Satir Transformational Systemic Therapy, The Satir Institute of the Pacific, 2023
- Neuro-Science and the Satir Model in the Sand Tray, Satir Centre (Singapore), 2018
- Certified Spark of Life Practitioner, Dementia Care Australia, 2014
Registration with Professional Boards
Clinical Member, Satir Institute of the Pacific
About Chong Yuen Yeo
Chong Yuen joined the counselling profession after an established career in the engineering field. He has found counselling work to be a fulfilling experience as he gets to learn from his clients’ wisdom while supporting them navigate life’s transitions. Chong Yuen believes that life provides one with all manners of experience. Dealing with them peacefully and skilfully provides opportunities for virtuous growth. Away from work he reads, meditates, and enjoys the company of his family and friends.
Qualifications and Certifications
- Master of Counselling, Monash University, 2017
- Advanced Certificate in Training and Assessment, LLI, 2016
Registration with Professional Boards
Registered Counsellor, Singapore Association for Counselling
About Lina Koh
Driven by a passion for supporting older adults and caregivers, Lina entered the counselling profession hoping to enhance their confidence and abilities in managing life’s challenges and changes. Beyond individual counselling, she utilizes group work to help participants appreciate their life journey and learn valuable coping skills. Outside of her professional role, she prioritises connecting with family and friends, balancing social engagement with solitary time dedicated to quiet reflection.
Qualifications and Certifications
- Bachelor of Science in Psychology, Singapore Institute of Management, 2007
- Master of Social Science in Professional Counselling, ECTA awarded by Swinburne University of Technology, Australia, 2009
Registration with Professional Boards
Registered Member, Singapore Association for Counselling
About Anna Chan
Anna values the co-creation of a psychological and emotional safe space for individuals and family, to reconnect with their internal resources and support their wellbeing. Counselling offers a unique space where someone feels heard, understood, and being accepted without judgement—often for the first time. Playing the role of a counsellor continuously is a learning journey for Anna to appreciate presence, empathy, and purpose in life.
Qualifications and Certifications
- Masters of Art in Counselling, Singapore Bible College, 2015
- Advanced Certificate in learning and performance, LII, 2025
Registration with Professional Boards
Registered Counsellor, Singapore Association for Counselling
About Lynn Esther Ho
For more than a decade, Lynn has been serving seniors and their family caregivers as a counsellor at the Tsao Foundation, and she is convinced that counselling offers hope and positive changes in her clients’ lives. Combining her therapeutic expertise with a decade of nursing experience, she provides effective and holistic care to them. Her personal motto is to ‘persevere and take one day at a time,’ encouraging herself as she navigates the roles of Counsellor and caregiver. While spending time with loved ones and close friends brings her joy and happiness, Lynn also values solitude for reflection and rejuvenation.
Qualifications and Certifications
- Bachelor of Science in Counselling and Psychology, Rutherford University (US), 2006
- Foundation Certificate in Satir Transformational Systemic Therapy, Mar-Sep 2013
- Certificate in Working with Older Adults with Chronic Illness and their Families by Counselling and Care Centre, Jun 2024
- Certificate in Family and Relationship Therapy Intensive Experiential Workshop by Heritage Governance Advisory Pte Ltd, Apr 2025
About Man Wei Poh
Man Wei believes in the resilience within every person and holds that everyone has the capacity for growth, even in the midst of life’s difficulties. She brings a grounded and people-focused perspective to her work with individuals and families. Her counselling approach is collaborative and strengths-based, providing a safe and supportive space for clients to explore challenges, reconnect with their inner resources, and express experiences through words and beyond words, moving forward with greater clarity and confidence.
Outside of work, Man Wei enjoys maintaining an active lifestyle through running and walks and finds creative expression and balance through pottery work. She finds it deeply humbling to learn from clients who adapt meaningfully to physical pain, movement changes, or limitations, while continuing to engage with life in ways that matter to them.
Qualifications and Certifications
- Bachelor of Arts (Social Work). National University of Singapore
- Master of Social Science in Professional Counselling. Swinburne University of Technology.
Registration with Professional Boards
- Associate Member, Singapore Association for Counselling
- Registered Social Worker, Singapore Association of Social Workers
Here’s What Our Clients Say About Us
Life-changing support
- Mdm Cheong Wai Hwa, Daughter of client Mdm Chan Ah MoiThe quality of relationship with my mum have improved significantly. We saw and can tell the change! You have also changed my brother and my quality of life too! Thank you!
A greater sense of resilience
- Mr Chua Chee SengThe counselling service at Tsao Foundation was invaluable in helping me regain my emotional balance. I now feel better equipped to handle the challenges of caregiving and have developed a greater sense of resilience. I am incredibly grateful for the support I received and would wholeheartedly recommend their services to anyone facing similar difficulties.
Uncovering unmet needs
- Ms Cindy HengI am happy that I considered counselling with Hua Mei Centre as it has improved my relationship with my caregiving recipient, my mother. The counsellor helped me uncover my unmet needs, acknowledge my pain points, and reframe situations, offering a different perspective on life's challenges.